Claim tech provide technical audits and practical support regarding fire, flood and contents damage restoration.We specifically look for ways to reduce claim costs and time lines.
We investigate drying problems, mitigation and salvage issues, scope of works and the general technical approach of all concerned. This includes pre loss conditions, restoration or replacement issues and drying regime or performance.
From wide area audits of Lewes in 2001 Carlisle 2005 and Yorkshire in 2007 we have consistently shown that claims costs can be dramatically reduced by different management and contractor approach supported by technical guidance.
The significance is that technical competence issues are readily identified in large scale events by cost and time line comparison but individual day to day claims can be assessed too and this can lead to overall improvement in capabilities and effficencies.
We regularly show insurers how costs can be reduced by 40% and time line to completion and claim closure by 75%. The improvements are achieved by identifying wasted time and effort and reducing the surplus charges which invariably disappear into a skip or thin air. Technical audits are designed to improve the claim procedure by the independent analysis of performance, and technical capability and should be seen as complimenting KPI and historic audits parameters.
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We provide independent claim audit and analysis of:
- Management and time line issues to claim closure
- Drying regimes and performance
- Loss adjuster management and decision making process
- Mitigation and salvage issues
- Pre loss conditions and restoration goals
- Scope of works and possible drift
- Drying and sanitation procedure best practice
- Restoration and replacement decisions
- Contractor competence and procedures
- Equipment levels and its maximum effect
- Time line and cost generally
- Monitoring and results
We offer the following:
- Remote desk top analysis of costing and protocols
- Pre start assessments for scope and best practice
- Mid term inspections of progress and cost effectiveness
- Final audit of results with time-cost and competence assessments
- Appraisal of high net worth claims and BI issues
- Expert witness SJE
- Investigation of drying, sanitation, mould and asbestos problems.
These are technical services and should not be compared with KPI analysis!
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