To assist in the claims management process and provide supporting and independent technical expertise.

Professional competence in salvage, restoration or recovery is poorly defined and although some certification can point towards it, loss adjusters are invariably faced with contractors actions which are incompatible with their experience.

Experience cannot assess or utilise new or emerging technology and most adjusters would agree that industry competence is at best inconsistent and difficult to measure in the absence of total  failure. We provide the technical support to assist you in the identification of technical competence issues.

We provide independent inspection and analysis of contractor actions of:

• What is salvageable
• What mitigation controls were introduced
• Was secondary damage avoidable
• Defined scope of works and drift based on latent or potential damage
• Inherent building faults and pre loss conditions preventing drying
• Contamination issues and clearance
• Asbestos, mould and sanitation support
• Drying certificates assessed
• Installed drying systems for efficiency and cost
• Soft demolition against salvage and restoration
• What actions of the loss adjuster were detrimental to the claim

Typical inspection comments

• Pre existing conditions made it impossible to dry the building
• Contractors removed plaster and materials that could have been dried
• The drying regime installed by the restoration contractor was totally inappropriate
• The sanitation procedure was a waste of money
• The level of equipment installed was inappropriate
• Contractors have failed to identify latent damage
• Much of the damage was secondary and caused by contractor failures
• The loss adjuster was misinformed about technical issues.
• Contractors needlessly gutted the relatively the dry building
• The building was still wet when handed to builders and the drying certificate was worthless.